How to File a Complaint

Submit Your Complaint

The Commission on Human Rights and Public Administration Integrity is authorized to investigate complaints related to human rights violations, public administration issues, and integrity matters in the Kingdom of Eswatini.

Please complete the form below to submit your complaint. All information provided will be kept confidential.

Please provide all relevant details, including dates, locations, persons involved, and any previous actions taken.
This helps us prevent automated submissions.
Download PDF Form

You can also submit your complaint via email at complaints@chrpai.org.sz or use the upload form below.

What We Investigate

  • Human rights violations
  • Unfair treatment by public officials
  • Corruption in public service
  • Maladministration in government
  • Abuse of power by public officers
  • Unethical conduct by leaders
  • Discrimination in public services

Contact Information

Mbabane Office Park, Sibekelo Building

P.O. Box 8795, Mbabane, Eswatini

(+268) 24049829/24047625/24049152

(268) 2404 9374

Important Notes

Your complaint will be acknowledged within 7 working days.

All complaints are treated confidentially.

You may be contacted for additional information.

The Commission will determine if your complaint falls within its mandate.

Download Form

You can download our official complaint form to submit via post or in person:

Download PDF Form

Upload Scanned Complaint Form

Instructions: First download the official complaint form, fill it out by hand, scan the completed form, and then upload it here.
Step 1: Download & Fill the Form

Download the official complaint form, print it, and fill it out completely. Make sure all required fields are completed and the form is signed.

Download Form
Step 2: Scan Your Completed Form

After filling out the form, scan it to create a digital copy. Ensure the scan is clear and legible. Save the file as a PDF, JPEG, or PNG.

Tip: If you don't have a scanner, you can use a smartphone with a scanning app to create a high-quality digital copy of your form.
Step 3: Upload Your Scanned Form
Accepted file types: PDF, JPG, JPEG, PNG. Maximum file size: 5MB.
You may upload additional supporting documents if needed.
Include any additional information that may be relevant to your complaint.
This helps us prevent automated submissions.
Privacy Notice

Your personal information and complaint details will be kept confidential and will only be used for the purpose of investigating and resolving your complaint. For more information, please refer to our Privacy Policy.

Our Complaint Process

1

Submit Your Complaint

Submit your complaint using our online form, upload a scanned complaint form, or by visiting our office in person.

2

Acknowledgment

Within 7 working days, you will receive an acknowledgment that your complaint has been received, along with a reference number.

3

Initial Assessment

Our team will assess your complaint to determine if it falls within our mandate and if further investigation is required.

4

Investigation

If your complaint warrants investigation, our officers will gather evidence, interview relevant parties, and analyze the case thoroughly.

5

Resolution

The Commission will take appropriate action to resolve your complaint, which may include mediation, recommendations to relevant authorities, or other remedial measures.

6

Outcome Notification

You will be informed of the outcome of your complaint and any actions taken by the Commission.

The time required to process complaints varies depending on complexity. We strive to resolve all complaints efficiently and effectively.

Contact Us for More Information

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